Graduation Crystal for Future with Unlimited Potential

Notice:

The products are all natural crystals. It is normal, if there is a slight crack. Because the natural crystal exists slight cracks.
Refunds will not be accepted,if there is slight crack.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will get full refund. We cannot cancel the order, if the product is already shipped out.

Returns (if applicable)

We will check the product carefully before shipping, and we can also provide the video to the consumer.
If the item received is damaged or incorrect due to our reason, customers have the right to apply for a return within 30 days after delivery the product.
If other circumstances arise, items do not have a right to refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service (joho6965@gmail.com) to make sure you send the package to the right address.

Notes

Custom-order or personalised items do not have a right to  refund.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at joho6965@gmail.com

Please contact our Customer service at joho6965@gmail.com to get the return address.

What is the price ofshipping?
We offer FREE SHIPPING promotions.

What is the shipping time?
All orders are in stock and shipped within 24-48 hours Monday through Friday.
Transit times Us
8-17 business days
Transit times  Europe (Germany, Austria, France, Italy, Spain, Netherlands, Poland,Portugal, Ireland, Belgium): 8-17 business days

Rest of the world: 10-25 business days.

If you have made an error in your address, please email us ASAP., so we can quickly change it. After an order has left the warehouse, the address cannot be changed any more.
Please note that we are not held responsible for any import duties or taxes, especially living outside of the USA.

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Do you ship worldwide?

Yes, we ship worldwide.

Please understand, that shipping to some remote locations is not possible. This includes:Niue, French Guiana, the British Virgin Islands, Aruba, New Caledonia, Bahrain, Cayman Islands.

If you have any other questions, feel free to Contact us by email：joho6965@gmail.com

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.

Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at joho6965@gmail.com, if you believe you have provided an incorrect shipping address.